TERMS AND CONDITIONS
Anand Eye Institute (AEI)
Effective Date: 9 October 2026 | Last Updated: 9 October 2026
1. Introduction
Welcome to the website of Anand Eye Institute (“AEI”, “we”, “our” or “us”).
These Terms and Conditions govern your access to and use of the AEI website, including its content, service information, enquiry forms, appointment request features and other online facilities.
By accessing or using this website, you agree to these Terms and Conditions and any applicable laws and regulations.
2. Purpose of the Website
The AEI website provides information about our eye-care services, doctors, specialties, hospital locations, facilities, insurance and healthcare schemes, outreach initiatives and appointment enquiries.
The website is intended to help patients, caregivers and visitors understand our services and contact the appropriate hospital team.
Information published on the website may be updated as services, schedules, facilities and operational arrangements change.
3. Medical Information Disclaimer
The information provided on this website is intended for general educational and informational purposes.
Website content does not replace professional medical advice, an individual clinical examination, diagnosis or treatment by a qualified healthcare professional.
Eye conditions can vary from person to person. A treatment or procedure appropriate for one patient may not be suitable for another. Clinical decisions should be made in consultation with the relevant doctor after an appropriate assessment.
Visitors should not rely solely on website information when making decisions about their health or treatment.
If you experience sudden vision changes, an eye injury, severe eye pain or another urgent medical concern, seek prompt medical attention through an appropriate healthcare facility.
Website forms, email and general enquiry channels are not emergency medical services.
4. Appointments and Enquiries
The website may provide options to enquire about appointments, request callbacks or contact a hospital location.
Submitting an appointment request does not automatically confirm an appointment. Appointment availability, doctor schedules, consultation timings and other details are subject to confirmation by the hospital team.
Visitors should follow the instructions provided by AEI when arranging or confirming appointments.
Please contact the relevant hospital location for assistance with appointment details or changes.
5. Healthcare Schemes and Insurance
The website may provide information about Aarogyasri, EHS, CGHS, public sector healthcare cards and private health insurance.
Eligibility, coverage, approvals, documentation, benefits and payment responsibilities depend on the applicable scheme or insurance policy, the patient’s circumstances and the relevant administrative requirements.
The presence of a scheme or insurance provider on the website does not guarantee coverage or approval for a particular consultation, investigation, procedure or treatment.
Visitors should confirm the applicable terms and requirements with the AEI team and the relevant insurer or scheme administrator.
6. User Responsibilities
When using the AEI website, you agree to:
- Provide accurate information when submitting enquiries or appointment requests.
- Use website features for lawful and appropriate purposes.
- Respect the privacy and rights of other individuals.
- Avoid activities that interfere with website security, performance or availability.
- Refrain from attempting unauthorised access to website systems, data or administrative functions.
- Avoid submitting malicious code, harmful files or misleading information.
- Respect applicable intellectual property rights.
AEI may take appropriate action in response to misuse, security concerns or unlawful activity, in accordance with applicable law.
7. Intellectual Property
Unless otherwise stated, the content published on this website, including text, photographs, graphics, logos, videos, illustrations, documents and design elements, belongs to AEI or is used with permission from the relevant rights holder.
Website materials are provided for personal, informational and non-commercial use.
Reproduction, distribution, modification, publication or commercial use of website materials requires prior written permission from the relevant rights holder, except where permitted by applicable law.
Trademarks, names and logos belonging to third parties remain the property of their respective owners.
8. Website Information and Availability
AEI makes reasonable efforts to keep website information relevant and accurate.
Details concerning doctors, services, consultation schedules, facilities, hospital locations, insurance arrangements and other operational matters may change.
Visitors should confirm time-sensitive information with the hospital before making arrangements based on it.
AEI may update, maintain or modify website content and functionality as required for its ongoing operation.
9. Third-Party Links and Services
The website may contain links to third-party websites, applications or services, including maps, social media platforms, appointment systems and other external resources.
These services are operated by their respective providers and may be governed by separate terms, privacy policies and conditions of use.
AEI is not responsible for the content or independent practices of external websites. Visitors should review the relevant third-party terms before using those services.
10. Limitation of Liability
To the extent permitted by applicable law, AEI shall not be liable for losses arising from reliance on general website information as a substitute for professional medical consultation, or from interruptions or issues involving third-party services beyond AEI’s reasonable control.
Nothing in these Terms and Conditions excludes or limits liability, rights or remedies that cannot lawfully be excluded or limited under applicable law.
11. Privacy
Your use of this website is also subject to AEI’s Privacy Policy and Cookie Policy.
These policies explain how personal information may be collected and handled and how cookies and similar technologies may be used.
12. Changes to These Terms
AEI may revise these Terms and Conditions to reflect changes in its services, website features or applicable legal requirements.
The revised version will be published on this page with the updated date.
13. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India.
Subject to applicable law, courts of competent jurisdiction in Hyderabad, Telangana, shall have jurisdiction over disputes arising from the use of this website.
14. Contact Us
For questions regarding these Terms and Conditions, please contact:
Anand Eye Institute Email: aei@anandeyeinstitute.org
Habsiguda: 040-27151999 / +91-9989987000
Chanda Nagar: 040-23034099 / +91-8977936699